Drawing on the Group’s nearly 30 years of experience in graphite mining, beneficiation and deep processing, Qingdao Baohua New Materials Technology Co., Ltd. has established a comprehensive quality assurance and service mechanism covering the entire production process, ensuring customer value through consistent quality and efficient service. The company primarily implements the following measures to guarantee product quality and after-sales service:
The company has obtained ISO 9001 Quality Management, ISO 14001 Environmental, and ISO 45001 Occupational Health and Safety Management System certifications, as well as IATF 16949 certification, laying a solid foundation for product quality.
A dedicated quality inspection department has been established, equipped with a standardised laboratory and advanced testing equipment, enabling end-to-end quality control from raw materials to finished products.
We rigorously select high-quality mineral sources during raw material procurement; production utilises automated production lines with real-time monitoring at critical stages to ensure process stability; finished products undergo sampling and testing for every batch, covering indicators such as ash content, moisture content, volatile matter, iron content, pH value, bulk density and particle size; a secondary re-inspection is conducted prior to dispatch to prevent non-conforming products from leaving the factory.
Testing is conducted both upon completion of production and prior to dispatch to ensure that the delivered product matches the test results.
Tailored to the characteristics of different graphite products, testing covers key indicators such as fixed carbon content, particle size distribution and impurity levels to meet diverse customer requirements.
A comprehensive system for recording and tracing test data has been established to ensure that product quality issues can be traced and accountability established.
We provide bespoke product solutions tailored to customer requirements, such as graphite products with specific particle sizes or fixed carbon content, as well as bespoke packaging and logistics solutions.
A dedicated customer service team is in place to respond swiftly to enquiries, orders and after-sales requests, whilst providing technical support and application guidance.
In the event of product quality issues, we will promptly arrange returns or replacements following verification and assume corresponding responsibility; we will conduct regular customer follow-ups to gather feedback for the continuous optimisation of products and services.
Increase investment in research and development, focusing on the needs of the new energy and high-end manufacturing sectors, to drive the iterative upgrading of products such as spherical graphite and high-purity graphite, thereby enhancing product performance and quality.
We have established processes for handling customer feedback and internal quality issues, analysing root causes, formulating corrective measures and tracking their implementation to form a PDCA cycle, thereby continuously improving our quality management standards.
We conduct regular training on quality awareness and skills to reinforce the quality responsibilities of all staff and integrate quality principles into every aspect of production and operations.
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